Ringwood Pharmacy

Terms and conditions for the supply of goods through a website

Your use of this website to purchase goods is governed by these terms and conditions as well as our privacy policy and website terms of use. Please read these documents carefully before using our site or placing an order. By placing an order you agree to the terms and conditions set out below.

Our goods are intended to be sold only within the UK. You may not purchase any of our goods from this website if you are under 18 years old and/ or you are accessing this website from outside the UK.
  1. General information about us

    Our name: Ringwood Pharmacy Ltd

    Our geographic address:
  2. 43A Southampton Road
    BH24 1HE

    Our contact details:
    Telephone: 01425 837400
    Fax: 01425 837400

    Our VAT Number: 253421333

    We are regulated by
    GPhC: General Pharmaceutical Council
    MHRA: Medicines and Health Product Regulatory Agency

  3. How to conclude a contract with us using this website

    These are the steps you need to take to conclude a contract with us:

    (1) Make sure you have read and understand our terms

    It is your responsibility to read the legal terms on our website carefully and to raise any problems with us before you place your order. This includes these terms and conditions, our terms and use and our privacy policy.

    (2) Browse our information

    This website contains information about our goods which you will need to know before you place your order including descriptions of our goods, current prices (including VAT) and delivery costs.

    The information about the goods on our website constitutes an "invitation to treat" and is not a contractual offer from us which you may accept. This means that we reserve the right to correct any errors in that information without liability to you. It also means that in no circumstances will we be contractually bound to supply you with goods on the basis of any incorrect information, even if that information is repeated in your order.

    (3) Select the goods you wish to purchase

    You can select any items you wish to purchase by clicking on the "add to basket" button. You will be taken to your shopping basket whenever you add a new item, but you can also view the contents of your shopping basket by clicking on the "shopping basket" button. The shopping basket screen lists your current selection of items with description, price and current subtotal. You can edit the contents of your basket and remove any input errors by removing items or changing quantities.

    (4) Making a Purchase

    To purchase the items in your basket and proceed with your order using our secure online purchasing facility, click on the "purchase online" button on the shopping basket screen. You will then be transferred to our secure server to complete your order.

    You will be asked to provide certain information we need to enable us to process your order such as your preferred delivery address and payment details. It is your responsibility to provide us with sufficient information to process you order.

    We may acknowledge receipt of your order on our website or by email. This is not our acceptance of your order, but confirmation that it has been received.

    (5) Wait for acceptance of you order

    You may not assume we have accepted your order until we send you an acceptance by email. Only if and when you receive our acceptance will we have a binding contract between us.

    You may receive acknowledgement from our payment processor advising you whether or not your credit or debit card payment has been authorised. This acknowledgement relates to your payment only and is not our acceptance of your order.

    We will be entitled to refuse to accept your order if in our sole discretion we consider it necessary. In particular we must receive payment of the whole of the price for the goods that you order before your order can be accepted. If we refuse your order we will let you know as soon as we can. If we accept your order we will inform you without undue delay.

    Once we have entered into a contract with you we shall supply you with the items specified in your order in accordance with the terms of the contract.

  4. Other information about the Contract

    We can only conclude the contract with you in English and not in any other language.

    The contract between us will consist of (1) these terms and conditions together with our terms of use and privacy policy, (2) your order and (3) our acceptance. We will not file the concluded contract between us online and you should therefore print out and retain copies of each element of the contract.

    3.1 Price

    The prices payable for goods that you order as well as any applicable VAT and delivery charges are as set out in our website.
    3.2 Your right to cancel your contract and our returns policy

    If you are a consumer, you may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

    To cancel your contract you must notify us in writing by hand delivered notice; post; fax; or email.

    If you have received the goods before you cancel your contract then you must return the goods in their original condition to us at the address above at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us in their original condition to the address above at your own cost and risk as soon as possible.

    Once you have notified us that you are cancelling your contract, any sum debited to us from your credit or debit card will be re-credited to your account as soon as possible and in any event within 30 days of cancellation provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
    3.3 Our rights to cancel the contract

    We may cancel the contract between us if:
    • the goods you have ordered are unavailable for any reason;
    • we do not deliver to your area; or
    • one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

    If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit or debit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
    3.4 Delivery of goods to you

    We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.

    Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order. For the avoidance of doubt, time for delivery shall not be of the essence.

    You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

  5. Our liability to you
    4.1 Your remedy for damaged goods

    If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, you must notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question. Otherwise you will have no right to any of the remedies set out below.

    If you notify a problem to us, we will, at our option:
    • make good any shortage or non-delivery; or
    • replace or repair, at our option, any goods that are damaged or defective; or
    • refund to you the whole or part of the amount paid by you for the goods in question in whatever way we choose.
    4.2 Limitations on our liability to you

    You are responsible for observing and complying with all applicable regulations and legislation which affect your purchase and subsequent use of our goods. This includes obtaining all necessary customs, import or other permits to purchase goods from our site. Certain national laws may prohibit the importation or exportation of certain of our goods to you.

    We make no representation and accept no liability in respect of the export or import of the goods you purchase.

    To the extent that law permits us to do so, we exclude all our liability to you for any direct, indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem relating to the goods you buy from us, other than the remedies listed in paragraph c above.

    If a court does decide we are liable to pay you compensation, that compensation will be limited to the amount paid by you for the goods in question.

    Please note that nothing in this section of these terms and conditions (or in any other section) is intended to limit any rights you might have as a consumer or other statutory rights that may not be excluded by law, nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence of for fraudulent misrepresentation.

  6. Things you should know
    5.1 Events beyond our control

    We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
    5.2 Invalidity

    If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
    5.3 Privacy

    You acknowledge and agree to be bound by the terms of our privacy policy.
    5.4 Third party rights

    A person who is not a party to this contract has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this contract but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
    5.5 Entire agreement

    These terms and conditions together with our terms of use and privacy policy, your order and our acceptance set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Except for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.
    5.6 Governing law

    The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have exclusive jurisdiction to resolve any disputes between us.
NHS Prescription Service

1. All NHS Prescription Services provided by Ringwood Pharmacy are provided on a "best endeavours" basis. Requests made electronically from this website will be forwarded to your doctor as soon as possible. Due to the range of third party networks and innovative technology used for this transmission we are unable to guarantee a time of arrival of the request at your Doctor's surgery or absolutely guarantee that it will arrive at all. You are responsible for determining and checking if this request has been received.

2. We are legally only able to dispense medicines for you when we have received either an electronic prescription which has been digitally signed by a prescribing doctor or alternatively a conventional paper prescription signed in writing by a prescribing doctor. Prescriptions are issued entirely at the discretion of the prescriber. Ringwood Pharmacy cannot guarantee that a request for a prescription made through the NHS Prescription Service will result in a prescription being issued by the prescriber.

3. We are not responsible for failure of third party companies' inability to deliver medicines to the correct address or within any particular time or date. You are responsible for signing for packages containing medicines but any signature provided by third parties at the delivery address given by yourself will be deemed to be receipt of the medicines and fulfilment of Ringwood Pharmacy’s obligations in dispensing that prescription.

4. You are responsible for providing written evidence of current and valid exemption from payment or alternatively providing valid credit or debit card details which may be charged if you are not exempt from payment. We reserve the right to not deliver medicines to you if your exemption or payment details have expired or are invalid in any way. In such cases we will attempt to contact you in such instances to enable you to provide updated information to allow us to dispense the prescription.

5. If your prescription medicines appear to be damaged or if the delivery appears to be wrong then please contact 01425 837400. We will make every effort to replace any damaged products.

Online Doctor Service

1. Our Online Doctor Service is provided by PharmaDoctor for the conditions seen on the Online Doctor homepage. We provide confidential private consultations and prescribing as well as healthcare advice for the conditions on the Online Doctor homepage.

2. The patients of Ringwood Pharmacy Online Doctor are self-referred through our website to PharmaDoctor. This is a private service and incurs a charge. All fees and charges are displayed on the website.

3. The Online Doctor service provides medical consultations based on online questionnaires that you complete and submit for assessments by a qualified GP or Pharmacist Independent Prescriber. If the prescriber makes a diagnosis based on your medical assessment that you are suitable for treatment, a private prescription will be issued. If you decide to purchase the medicine that has been prescribed, the prescription will be sent to Ringwood Pharmacy for dispensing.

4. All our medical questionnaires have been carefully prepared and are compliant with medical best practice.

5. We provide follow-up medical advice to address any side effects and other issues arising from treatment. Where you agree, we keep your GP informed.

6. To use the Online Doctor service, you will need to register for that service, and to read and accept the Online Doctor Terms & Conditions

7. We do not provide consultations or prescribe for anyone under the age of 18 years old (except for malaria tablets – 16 years and over). 

8. Ringwood Pharmacy will endeavour to ensure that all Prescription Only Medicines (POM) prices are correct on the website. In some cases the prices may vary due to manufacturer price increase, product availability and/or special order requirement. In such cases Ringwood Pharmacy will contact you on receipt of the prescription to inform you of any price difference

Care Quality Commission Registration

The Ringwood Pharmacy Online Doctor Service is provided by Pharma Doctor and is required by law to be registered with the Care Quality Commission under the Health and Social Act 2008. This is ensures that the quality of care we provide meets national standards and patients are safeguarded. Pharma Doctor is CQC registered. The registration status can be found on the link at the Online Doctor page


The information supplied on the website does not substitute for professional medical advice. You should always read all labelling and product information sheets before taking medicines of any kind. The content of this website must not be used as a method of diagnosis. If you have a medical condition or have any symptoms of a medical condition you are very strongly advised to consult your doctor without any delay

Additional terms and condition for Purchase of Pharmacy Medicines

1. You confirm that you have read and understood all information given on this website regarding your condition and the treatment(s) that you request. You also confirm that you will read the accompanying Patient Information Leaflet before taking any medicines that you receive.

2. Where you have previously used the medication(s) requested, you have not experienced side effects or other reactions that would mean it was unsuitable for you to take the medication(s) you have requested.

3. Before you begin to take any new medicines that you have not disclosed in the pharmacist questions, you will consult a registered doctor or pharmacist for approval of the suitability with all of your current medications and take full responsibility for doing so.

4. You confirm that you have filled in the pharmacist questions truthfully, to the best of your knowledge and ability. You will contact Ringwood Pharmacy if any of the details you have provided change in between the time of submitting your answers and receiving your requested medication(s).

5. You understand that for your own safety it is essential that you fully disclose all the personal details, medical and drug history that is requested in the consultation and that omitting information or knowingly providing incorrect information can result in harm to you

Additional terms and condition for Using Ringwood Pharmacy Online Doctor

1. To use the Online Doctor service, you will need to register for that service, and to read and accept the PharmaDoctor Terms & Conditions

Changes to these terms
We may revise these terms of use at any time by amending this page.
Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Changes to our site
We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Accessing our site
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our site.
You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Your account and password
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at
Pharmacy Registration
Superintendent Pharmacist:

Ola Aisekhalaye
Superintendent GPhC Reg. Number:
Premises GPhC Reg. Number:

National Pharmacy Association
Contact MHRA What is this?

Ringwood Pharmacy
43A Southampton Road
BH24 1HE

  01425 837400
 01425 837400

Ringwood Pharmacy
43A Southampton Road, Ringwood,
Hampshire, BH24 1HE
Superintendent Pharmacist: Ola Aisekhalaye
National Pharmacy Association
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